Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.ryderbox.co.uk website (the "Service") operated by G Ryder & Co Ltd ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.


If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your Name, Address, Contact numbers, and Payment details

We accept most major credit and debit cards. We regret we are not able to accept American Express. All transactions are in sterling. If you wish to pay in another currency then please contact our customer service department on 01908 375524 or sales@ryderbox.co.uk for a full order quotation including delivery and VAT.

We do not retain any credit card information on our systems or at our premises

On placing your order, you will receive an automatically generated email to inform you we have received your order. Monies will be collected within normal banking terms, if there is any issue that relates to your order regarding being delayed, we will contact you and arrange a credit if required or an alternative lead time will be given.  If there are any issues concerning delivery or the size of your order, we will contact you on the details you have provided.  If there are any question you may have please contact us on 01908 375524 or email sales@ryderbox.co.uk Our offices are open from Monday-Friday 9am until 5pm.

We endeavour to process all orders within 28 days. Generally, orders are despatched within one week of receipt depending on availability. If there is any delay in this, we will contact you directly.


If you wish to collect your order please phone 01908 375524 or email sales@ryderbox.co.uk to ensure that the products are available and that your order is ready for collection. Some products are made to order that may extend the lead time for delivery.


Most products will be packaged in suitable packaging materials from a small jiffy bag, carton size cardboard boxes or and a multiple quantity of carton depending on the size of the order. For larger orders, it may be more economical to have delivered on a pallet so please contact us on 01908 375524 or email sales@ryderbox.co.uk for a quotation.

Pallet deliveries may require a forklift to unload and are quoted as a delivery without a tail-lift. If a forklift is not available and you require a delivery with a tail-lift, please let us know when placing your order. This is generally not available for private households.


We reserve the right to change these terms and conditions at any time. Any such changes take effect immediately therefore it is your responsibility to read the terms and conditions each time you use this website.

Description and Specification 

Where agreed, G Ryder & Co Ltd will supply proofs of design of goods for approval by customer. The customer will be solely responsible for such design once approved the proof and G Ryder & Co Ltd will charge extra if the customer requests variations to the design once the customer has approved the proof.

Manufacturing tolerances may provide a reasonable excess or shortfall of up to 10% from quantity ordered and a similar excess or shortfall in respect of dimensions of goods. The Buyer will not be entitled to reject goods manufactured within these tolerances. We recommend that the customer allows for these tolerances in the dimensions provided when referring to internal and external dimensions.


All photographs, logos and text shown on this website are owned by G. Ryder & Co. and are not to be used without our permission.

Contact Us

If you have any questions about these Terms, please contact us.

G Ryder & Co Ltd, Denbigh House, Denbigh Road, Bletchley, Milton Keynes, MK1 1DF 01908 375524 or email sales@ryderbox.co.uk

Return & Refund Policy


Please contact us on 01908 375524 or email sales@ryderbox.co.uk prior to returning any goods, we cannot accept returns without prior authorisation.

Any goods returned due to no fault of G Ryder & Co Ltd are liable to a 25% handling charge. No returned goods can be refunded unless in perfect condition. The purchaser is responsible for the cost of returning the goods. Your statutory consumer rights are not affected. You have 30 calendar days to return an item from the date of delivery. Your item needs to have the receipt or proof of purchase.

Bespoke or made to measure items are non-returnable and non-refundable. This is in line with 'The Consumer Protection (Distance Selling) Regulations 2000; Clause 13 Exceptions to the right to cancel - (c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.


Once we receive your item, we will inspect it and notify you that we have received your returned

item(s).  We will immediately notify you on the status of your refund after inspecting the item(s).

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Damage / Loss

In the unlikely event that your order has been damaged in transit, incorrect or missing items you must notify G Ryder & Co Ltd, in writing, within 3 days of receipt of the delivery.

Customer Credit Accounts

We offer most archives, museums, libraries, colleges, universities and other public institutions to open a credit account. Private institutions and businesses may also open accounts with appropriate credit references, this is conditional upon a yearly spend of at least £1000.00 per year.


Every care is taken to maintain the highest standards of quality. G Ryder & Co Ltd wish to make it clearly understood that it is the users' responsibility to ensure that the goods purchased are suitable for the intended purpose. No guarantee is given or implied that any product we supply is fit for any particular purpose, and our liability is strictly limited to the invoice value of the items concerned.


Prices are subject to revision without notice and are shown exclusive of VAT (VAT is added at checkout). We reserve the right to change our prices at any time, if this affects an order you have already placed, you will be given the option to cancel. All price changes will be published on this website. The prices shown on this website do not include VAT. VAT is chargeable at 20%

Overseas Orders

We export orders to countries all over the world, however currently we are only able to accept online orders from UK. If you live outside of the UK please contact us on 01908 375524 or email sales@ryderbox.co.uk so we can quote you for delivery or alternatively use our online contact form, detailing the product codes and quantities of the items required, together with the delivery address. We will then be pleased to contact you with a full quotation including delivery costs.

Change to Products

G Ryder & Co Ltd, reserves the right to change material specification or substitute similar products for those displayed in the catalogue.


Where goods are manufactured by third parties, the warranty of the product will be as the guarantee policy of the manufacturer.

Other Data & Policies

For information on the following, please refer to our Privacy Policy

GDPR Privacy and Definitions

Links to Other Web Sites

Cookies and Third-Party cookies

Our Registered Details

G Ryder & Co Ltd is a registered company and our registered details are as follows: -

G Ryder & Co Ltd Denbigh Road, Bletchley Milton Keynes Buckinghamshire Telephone: 01908 375524 or sales@ryderbox.co.uk Registered in England: 00294244 VAT No. 119579241 GB