Return & Refund Policy
Please contact us on 01908 375524 or email firstname.lastname@example.org prior to returning any goods, we cannot accept returns without prior authorisation.
Any goods returned due to no fault of G Ryder & Co Ltd are liable to a 25% handling charge. No returned goods can be refunded unless in perfect condition. The purchaser is responsible for the cost of returning the goods. Your statutory consumer rights are not affected. You have 30 calendar days to return an item from the date of delivery. Your item needs to have the receipt or proof of purchase.
Bespoke or made to measure items are non-returnable and non-refundable. This is in line with 'The Consumer Protection (Distance Selling) Regulations 2000; Clause 13 Exceptions to the right to cancel - (c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
Once we receive your item, we will inspect it and notify you that we have received your returned
item(s). We will immediately notify you on the status of your refund after inspecting the item(s).
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Damage / Loss
In the unlikely event that your order has been damaged in transit, incorrect or missing items you must notify G Ryder & Co Ltd, in writing, within 3 days of receipt of the delivery.
If you have any questions about our retunrns policy please contact us on 01908 375524 or email email@example.com